Terms of Service

Agreement to terms

These Terms of Service ("Terms") govern your use of this website and the software services provided by Ashcroft Technologies SIA, a private limited company ("SIA") registered in the Republic of Latvia under registration number 40203756999, with its registered office at Vienības iela 23-44, Daugavpils, LV-5401, Latvia ("Ashcroft", "we", "us" or "our").

By browsing this website, requesting a quote, or engaging us to deliver a Project, you confirm that you have read, understood and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation. If you do not agree with these Terms, please do not use the site or engage our services.

These Terms set the general framework for working with us. The specific scope, price, timeline and deliverables for any engagement are set out in a separate written Quote or agreement, as described below. Where a signed agreement conflicts with these Terms, the signed agreement prevails for that Project.

Definitions

In these Terms, the following words have the following meanings:

• Client — the individual, company or organisation that requests a Quote from us or engages us to deliver a Project.
• Services — the design, development, consulting, integration and related software work we provide, as described in Our services and detailed in a Quote.
• Deliverables — the websites, applications, source code, configurations, documentation and other materials we produce and hand over to the Client as part of a Project.
• Project — a defined piece of work agreed between us and the Client, governed by an accepted Quote or separate written agreement.
• Quote — our written proposal setting out the agreed scope, deliverables, price, payment schedule and indicative timeline for a Project.

Our services

Ashcroft Technologies is a focused software studio based in Daugavpils, Latvia. We work across three main service lines:

• Web Development — marketing sites, online stores and web applications, built and delivered end-to-end. See web-development.html.
• Mobile & Desktop Apps — native iOS and Android, cross-platform and desktop applications. See app-development.html.
• Custom Solutions & Automation — CRM/ERP systems, customer and internal portals, integrations, AI features and workflow automation. See custom-solutions.html.

The information on this website is a general description of what we do and is provided for guidance only. It does not constitute a binding offer. Each Project is governed by a separate written Quote or agreement that defines exactly what we will deliver, on what timeline and at what price. Nothing on this site creates an obligation on us to provide Services until a Quote has been accepted by both parties.

Quotes, pricing & payment

All prices and quotes are stated in euro (EUR, €) and, unless expressly stated otherwise, are exclusive of any value-added tax (VAT) or other taxes that may apply. Where VAT applies, it will be shown separately on your invoice.

Indicative ranges

Any price ranges published on this website are indicative starting points to help you gauge typical investment, not fixed quotes. As a general guide:

Service line	Indicative range
Web Development	€1,000 – €5,000
Mobile & Desktop Apps	€3,000 – €10,000
Custom Solutions & Automation	from €6,000

The final price for your Project is confirmed in a fixed written Quote issued after a scoping conversation, once we understand your requirements. The Quote supersedes any indicative range shown on the site.

Invoicing & payment terms

• Unless agreed otherwise in the Quote, Projects are billed with an initial deposit (typically 30–50% of the total) before work begins, with the balance billed against agreed milestones or on completion.
• Invoices are payable within the period stated on the invoice (by default within 14 days of the invoice date) by bank transfer to the account shown. Our SEPA creditor identifier is LV82ZZZ40203756999.
• Work on a milestone may be paused until the relevant invoice has been paid in full.
• Where payment is overdue, we may charge statutory late-payment interest in accordance with applicable Latvian and EU law, and may suspend Services until the account is brought up to date.

Project delivery & client responsibilities

We will carry out the Services with reasonable skill and care and will keep you informed of progress. Any dates or timelines we give are good-faith estimates, not guarantees; they assume timely input from the Client and may shift if scope changes or if we are waiting on materials, approvals or third parties.

To allow us to deliver on time, the Client agrees to:

• provide final content, text, images, branding and other materials in usable formats by the agreed dates;
• grant any access we reasonably need — for example to hosting, domains, repositories, analytics, payment providers or existing systems;
• nominate a single point of contact with authority to give approvals and make decisions;
• provide clear, consolidated and timely feedback at each review stage; and
• ensure that any materials supplied to us do not infringe the rights of any third party.

Delays caused by late content, access or feedback may affect the timeline and, where additional work results, the price. We are not responsible for delays or failures caused by circumstances outside our reasonable control.

Revisions & acceptance

Each Quote sets out the number of review rounds included for the relevant stage or Deliverable. Revisions within the agreed scope are included; substantial changes to agreed requirements, or additional rounds beyond those quoted, are treated as new or additional work and may be quoted separately.

When we submit a Deliverable or milestone for review, the Client has the review window stated in the Quote (by default seven (7) calendar days) to test it and report, in writing, any defects or required changes that fall within the agreed scope. A Deliverable is treated as accepted when any of the following occurs, whichever is earliest:

• the Client confirms acceptance in writing;
• the review window passes without written notice of in-scope defects; or
• the Client puts the Deliverable into live or production use.

Intellectual property

Subject to full payment of all sums due for a Project, ownership of the intellectual property rights in the final, bespoke Deliverables created specifically for the Client — including the final source code we write for that Project — transfers to the Client on receipt of final payment.

This transfer does not extend to, and we retain all rights in:

• our pre-existing tools, libraries, frameworks, templates, know-how and reusable components, which we may license to the Client (on a non-exclusive basis) to the extent needed to use the Deliverables; and
• any third-party or open-source software, which remains subject to its own licence.

Until final payment is received in full, all rights in the Deliverables remain with us. Unless you ask us in writing not to, we may reference your name and showcase non-confidential examples of the work in our portfolio and marketing.

Third-party services

Projects often rely on third-party products and services — for example web hosting, domain registration, email providers, payment gateways, application stores, mapping or AI APIs, and software libraries. Unless your Quote expressly states otherwise:

• any accounts, licences, subscriptions and usage fees for such third-party services are the Client's responsibility and are billed directly to the Client by the relevant provider;
• those services are governed by the provider's own terms, which the Client is responsible for accepting and complying with; and
• we are not liable for the availability, performance, pricing changes, or discontinuation of third-party services outside our control.

We are happy to recommend and configure suitable providers, but the underlying contractual relationship is between the Client and that provider.

Confidentiality

Each party may receive confidential information from the other in the course of a Project — for example business plans, data, credentials, designs, source code or commercial terms. Each party agrees to keep the other's confidential information secret, to use it only for the purpose of the Project, and not to disclose it to third parties without permission, except where disclosure is required by law or to trusted subcontractors bound by equivalent obligations.

These confidentiality obligations continue after a Project ends. Information is not confidential to the extent it is already public, was already lawfully known, or is independently developed without reference to the other party's confidential information. Our handling of personal data is described in our Privacy Policy.

Warranties & support

We warrant that the Services will be performed with reasonable skill and care. For a period of thirty (30) days after launch or acceptance of a Deliverable (the "defect-fix period"), we will correct, at no additional charge, any reproducible defect in our work that causes the Deliverable to materially fail to function as agreed in the Quote.

This warranty does not cover issues caused by changes made by the Client or third parties, incorrect use, third-party services, new requirements, content errors, or factors outside our control. Beyond the defect-fix period, the Deliverables are provided on an "as is" basis, and any further changes, maintenance, monitoring or updates are chargeable.

We offer optional ongoing support and maintenance plans for hosting, updates, security patches and enhancements. The terms of any such plan are set out separately. To the fullest extent permitted by law, all other warranties, conditions and terms not expressly stated here are excluded. This does not limit any rights you have as a consumer under mandatory law.

Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection law.

Subject to that, and to the fullest extent permitted by applicable law:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or business opportunity, however arising; and
• our total aggregate liability arising out of or in connection with a Project, whether in contract, tort (including negligence) or otherwise, is limited to the total fees actually paid by the Client to us for that Project.

Termination

Either party may end an engagement by giving written notice. Either party may also terminate immediately if the other commits a material breach that is not remedied within a reasonable period after written notice, or becomes insolvent or unable to pay its debts.

On termination for any reason:

• the Client will pay for all Services performed and any non-cancellable costs and commitments incurred up to the date of termination, including work in progress;
• any deposit already paid is applied against amounts due and is non-refundable to the extent work has been performed;
• transfer of intellectual property in Deliverables remains conditional on full payment under the Intellectual property section; and
• the confidentiality obligations and any other terms intended to survive will continue to apply.

Governing law

These Terms, and any engagement under them, are governed by and construed in accordance with the laws of the Republic of Latvia, without regard to conflict-of-law rules. The courts of Latvia have jurisdiction to settle any dispute arising out of or in connection with these Terms or a Project, although we are always happy to try to resolve any issue amicably first.

If you deal with us as a consumer, this choice of law and jurisdiction does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence, and your statutory consumer rights are not affected.

Changes to these terms

We may update these Terms from time to time — for example to reflect changes in our services, in technology or in the law. The version published on this page, with the "Last updated" date shown above, is the current version and applies to your use of this website.

For Projects already underway, the Terms in force when your Quote was accepted continue to apply, together with that Quote, unless we agree changes in writing. We encourage you to review this page periodically.

Contact

If you have any questions about these Terms or would like to discuss a Project, please get in touch through our contact page or using the details below. To understand how we handle your personal data, please read our Privacy Policy.

• Ashcroft Technologies SIA — Reg. No. 40203756999
• Vienības iela 23-44, Daugavpils, LV-5401, Latvia
• Email: Office@ashcroft-tech.com
• Phone: +371 2999 9999